WorldWide Drilling Resource

53 WorldWide Drilling Resource ® JUNE 2016 Commitment to Service has Major Impact Adapted from Information by International Construction Equipment, Inc. Since the company began in 1974, International Construction Equipment, Inc. (ICE ® ) has become one of the world's most recognizable and sought-after equipment manufacturers by providing a full spectrum of high-performance equipment and seasoned service professionals to enable customers to remain versatile and productive. ICE is a leading USAmanufacturer and international distributor of vibratory drivers and extractors, diesel hammers, hydraulic hammers, excavator-mounted rotary heads and hammers, large- and small-bore drill tooling (including EDME kelly bars), limited- access drills, Comacchio drills and other deep foundation equipment. Many people have worked their way through the ranks in the deep foundation business. You start by driving a pile and working your way into a bigger and more complicated and successful (stressful) role. This is exactly how it was for Christian Cunningham who has been associated with ICE since he was a small child watching his dad and business partners grow the idea of a company into an international success. In October 1995, Christian took the plunge and became an official ICE team member. He took his college education and put it to use by working on the assembly floor and traveling with the sales team to jobsites. He gathered information on the integral workings of all ICE equipment, troubleshooting, and customer suggestions and directly applied them to process, procedure, and equipment improvements - making wasted time and energy a thing of the past. He quickly learned firsthand experience coupled with his education was worth its weight in gold to improving the company product, communications, and structure. Christian left North Carolina and began moving around the USA, stopping in branches for years at a time to help restructure and improve service. Along his path, he worked wrench-to-wrench with the company’s seasoned service management team. These great men taught him the ins and outs of field service. Taking this tribal knowledge and coupling it with his strong organizational skills, Christian was able to turn ICE branch locations into their own profit centers. He continued to push quality and standards by building a strong seasoned team which could improve production, efficiencies, and keep up with demand. This team under Christian’s direction was able to expand and keep communication open with branch locations and customers. After a few years of hard, backbreaking work, 6-7 days a week, ICE made huge improvements. The company began to grow and has soared to the top, based on one man’s determination and drive to service customers. Christian Cunningham’s story has taken just over 20 years to manifest itself. It is a story overly deserving of a spotlight for his determination to start at the core and learn every aspect of what is important to ICE customers and team members. America’s largest vibratory hammer - used to make easy work of driving caissons for drilling.