WorldWide Drilling Resource

From Simple Rig Repairs to Refurbishing Adapted from Information Provided by Geoprobe ® The goal of the Geoprobe ® Service Team is to provide outstanding service through direct phone support and hands- on equipment repair. “A few years ago, we began our machine refurbish program,” said Roman Burrows, Geoprobe customer service. “It’s a great program, but at some point, it became so popular that people began calling us the ‘Refurbishing Department’! We enjoy the refurb process, but we don’t want people to forget all the other things we can do for them.” Geoprobe machine owners from all over the country bring their rigs to the Salina, Kansas, manufacturing head- quarters for repairs. Tasks range from simple oil changes to more advanced troubleshooting. Most customers trans- port their own equipment to Salina, but some rely on the Geoprobe Team to help arrange transportation. “When our Geoprobe 54LT required some badly needed service, and due to an extremely tight deadline, we took it to Kansas for the repairs,” said Jason Parrish, MA, RPA, Archaeologist/Project Manager for Ear th Search in New Orleans, Louisiana. “The service team was very accommodating and worked throughout the day to diagnose and repair our equipment. They also showed us ways to improve our efficiency with the 54LT. We’ll definitely carry our 54LT back to Kansas for any future repairs.” The most common repairs com- pleted in Salina include slide changes, fluid changes, and oil leak repairs. The team also does a great deal of electri- cal repairs and troubleshooting. Every rig entering the Geoprobe service faci l ity is subjected to a ful l inspection. Slides are inspected, fluids are checked, and the hydraulic system is tested for proper pressure and flow, In addition, every hammer is looked over and recharged with nitrogen. “Recently, we had a customer pur- chase a new machine. We helped sched- ule the new rig’s delivery transport so one of their older rigs could be brought back to Kansas for service,” said Burrows. Roman Burrows works on control panel electri- cal troubleshooting for a customer. 12 NOVEMBER 2014 WorldWide Drilling Resource ® Speaker: Adam Kreek, 2008 Olympic Gold Medalist. Motivation Plus!